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Jerm's Home Services Leading Upper Valley Plumbing

5-Star Service

Jerm's Home Services Leading Upper Valley Plumbing

Up Front Pricing

Jerm's Home Services Leading Upper Valley Plumbing

3 Year Warranty

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Recent Jobs and Reviews

Rated 5.0 out of 5 stars based on 403 customer reviews

Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting high levels of customer satisfaction and appreciation. Customers consistently express gratitude for the professionalism, efficiency, and expertise demonstrated by the service technicians. A dominant theme throughout is the emphasis on clear communication and educational approach, with many reviewers highlighting how technicians took time to explain issues, provide understandable diagnoses, and offer helpful maintenance advice. The courteous and pleasant demeanor of the service providers is repeatedly praised, with customers noting kindness, thoughtfulness, and a genuine willingness to help. Punctuality and timeliness emerge as strong positive attributes, with several mentions of prompt responses, same-day service, and efficient completion of work. Customers appreciate the thoroughness of the work performed, with technicians going above and beyond to investigate problems fully and ensure complete resolution. The problem-solving abilities and knowledge of the staff receive consistent commendation, as does their professional conduct. Many reviewers express loyalty to the company, mentioning repeat usage and strong recommendations. The positive experiences have led customers to sign up for memberships and express confidence in calling for future service needs. Overall, the reviews convey a sense of trust, reliability, and exceptional customer service that leaves clients feeling valued and well-cared-for.

Job Locations and Reviews

Review
Billy arrived and communicated in excellent fashion. He was professional, kind and presented options for service without judgment. He made sure that what was to be provided was in my best interest and communicated throughout the job very effectively. The results are amazing!
Steve - Lyme, NH 03768
Upon inspection, we identified issues with water pressure and temperature in multiple fixtures. The water treatment system displayed Error 102, indicating a motor positioning issue. After bypassing the system and removing the stack assembly, we found scale debris and media inside the head. We cleaned the components, installed a new stack assembly, and reassembled the system. Additionally, we discovered the hot water recirculation pump had failed. We replaced it, installed a check valve and boiler drain, and relocated the thermal expansion tank. The system was then tested for proper operation.
Upon inspection, we identified issues with water pressure and temperature in multiple fixtures. The water treatment system displayed Error 102, indicating a motor positioning issue. After bypassing the system and removing the stack assembly, we found scale debris and media inside the head. We cleaned the components, installed a new stack assembly, and reassembled the system. Additionally, we discovered the hot water recirculation pump had failed. We replaced it, installed a check valve and boiler drain, and relocated the thermal expansion tank. The system was then tested for proper operation.
Scott E.
Scott E. Checked in
Upon inspection, we identified issues with water pressure and temperature in multiple fixtures. The water treatment system displayed Error 102, indicating a motor positioning issue. After bypassing the system and removing the stack assembly, we found scale debris and media inside the head. We cleaned the components, installed a new stack assembly, and reassembled the system. Additionally, we discovered the hot water recirculation pump had failed. We replaced it, installed a check valve and boiler drain, and relocated the thermal expansion tank. The system was then tested for proper operation.
Hartford, VT 05001
Upon arrival, I assessed the bathtub drain, which was exhibiting signs of a slow and partial clog, leading to inadequate drainage. To address this, I applied a specialized drain-cleaning chemical to the affected area, carefully following the manufacturer's instructions. After allowing the chemical to work, I flushed the drain with warm water to help dislodge and clear the blockage. I then conducted a thorough inspection to ensure the drain was free of obstructions and tested it to confirm proper flow and drainage. The bathtub drain was successfully restored to its optimal functionality, ensuring it operates as expected.
Upon arrival, I assessed the bathtub drain, which was exhibiting signs of a slow and partial clog, leading to inadequate drainage. To address this, I applied a specialized drain-cleaning chemical to the affected area, carefully following the manufacturer's instructions. After allowing the chemical to work, I flushed the drain with warm water to help dislodge and clear the blockage. I then conducted a thorough inspection to ensure the drain was free of obstructions and tested it to confirm proper flow and drainage. The bathtub drain was successfully restored to its optimal functionality, ensuring it operates as expected.
Matthew T.
Matthew T. Checked in
Upon arrival, I assessed the bathtub drain, which was exhibiting signs of a slow and partial clog, leading to inadequate drainage. To address this, I applied a specialized drain-cleaning chemical to the affected area, carefully following the manufacturer's instructions. After allowing the chemical to work, I flushed the drain with warm water to help dislodge and clear the blockage. I then conducted a thorough inspection to ensure the drain was free of obstructions and tested it to confirm proper flow and drainage. The bathtub drain was successfully restored to its optimal functionality, ensuring it operates as expected.
Hanover, NH 03755
We replaced the outdated control box, which had been in service for about 25 years, due to its failure. The old unit was carefully removed, and a new, compatible control box was installed. All electrical connections were meticulously secured to ensure reliability. Following the installation, we conducted thorough testing to confirm that the system was operating correctly and efficiently. The water supply has been restored and is now functioning as intended.
We replaced the outdated control box, which had been in service for about 25 years, due to its failure. The old unit was carefully removed, and a new, compatible control box was installed. All electrical connections were meticulously secured to ensure reliability. Following the installation, we conducted thorough testing to confirm that the system was operating correctly and efficiently. The water supply has been restored and is now functioning as intended.
Chris R.
Chris R. Checked in
We replaced the outdated control box, which had been in service for about 25 years, due to its failure. The old unit was carefully removed, and a new, compatible control box was installed. All electrical connections were meticulously secured to ensure reliability. Following the installation, we conducted thorough testing to confirm that the system was operating correctly and efficiently. The water supply has been restored and is now functioning as intended.
Hartford, VT 05059
We installed a new washing machine box with precise water and drain connections, ensuring a secure and reliable setup. Additionally, we installed a dedicated in-wall water box for the dryer's steam feature, providing a neat and accessible connection. We reviewed the existing plumbing, recommending replacing gate valves with ball valves for better reliability and capping unused lines to prevent leaks. Our work ensures optimal performance and safety.
We installed a new washing machine box with precise water and drain connections, ensuring a secure and reliable setup. Additionally, we installed a dedicated in-wall water box for the dryer's steam feature, providing a neat and accessible connection. We reviewed the existing plumbing, recommending replacing gate valves with ball valves for better reliability and capping unused lines to prevent leaks. Our work ensures optimal performance and safety.
Billy O.
Billy O. Checked in
We installed a new washing machine box with precise water and drain connections, ensuring a secure and reliable setup. Additionally, we installed a dedicated in-wall water box for the dryer's steam feature, providing a neat and accessible connection. We reviewed the existing plumbing, recommending replacing gate valves with ball valves for better reliability and capping unused lines to prevent leaks. Our work ensures optimal performance and safety.
Lyme, NH 03768
We provided a quote for a new water heater, presenting options for a 50-gallon electric or a 55-gallon indirect unit. After identifying an oversight in the initial pricing, we updated the quote to include necessary electrical work. We installed a condensate pump on the dehumidifier, ensuring proper condensate disposal. We also replaced a corroded fitting on a boiler zone, refilled the system, and purged air from all zones. Additionally, we performed annual maintenance on the mini-split systems, cleaned coils, and replaced deteriorated line-set insulation to enhance efficiency.
We provided a quote for a new water heater, presenting options for a 50-gallon electric or a 55-gallon indirect unit. After identifying an oversight in the initial pricing, we updated the quote to include necessary electrical work. We installed a condensate pump on the dehumidifier, ensuring proper condensate disposal. We also replaced a corroded fitting on a boiler zone, refilled the system, and purged air from all zones. Additionally, we performed annual maintenance on the mini-split systems, cleaned coils, and replaced deteriorated line-set insulation to enhance efficiency.
Cody H.
Cody H. Checked in
We provided a quote for a new water heater, presenting options for a 50-gallon electric or a 55-gallon indirect unit. After identifying an oversight in the initial pricing, we updated the quote to include necessary electrical work. We installed a condensate pump on the dehumidifier, ensuring proper condensate disposal. We also replaced a corroded fitting on a boiler zone, refilled the system, and purged air from all zones. Additionally, we performed annual maintenance on the mini-split systems, cleaned coils, and replaced deteriorated line-set insulation to enhance efficiency.
Hanover, NH 03750
Review
Excellent job. Brian is great!
Denise - Hanover, NH 03755
Review
Scott and Connor worked long and hard to fix up our broken plumbing all in one day. Not only did they save the day, at the same time they are extremely nice people! Can’t recommend them more highly, thank you!!!
Martha - Norwich, VT 05055
Review
Lucas and apprentice John were professional and highly skilled, we highly recommend them!
Harry - Norwich, VT 05055
Review
Billy O'Connell was an excellent plumbing tech, taking the time to fully explain how and why he was recommending the work he did, and we are happy with the results and our new understanding of how features of our system work.
Will - Hartford, VT 05059